Our Conditions of Carriage:
Section 1)
1.1 International Communitysignments Ltd (The “Carrier”) provides it’s clients (the “Client”) expedited personalised delivery services of goods pursuant to these Terms and Conditions of Carriage (The “CoC”).
1.2 The Carrier shall transport permitted goods (The “Consignment”) pursuant to the CoC and deliver to the Client as agreed with the Client during the procurement process.
1.3 The Carrier shall select the appropriate transportation providers (The Provider(s) ) as agreed with the client. This can be via methods including but not limited to: Air, Rail, Road or Sea.
1.4 The Carrier reserves to the right to alter the Provider(s) used at their discretion to aid in delivery of a clients’ consignment. The Carrier undertakes to keep within the scope of transportation selected (Such as Air or Rail) where it is reasonably practical to do so.
1.5 The Carrier will collect a Clients’ consignment at a location of the Clients’ choosing.
1.6 The Carrier reserves the right to inspect the shipment prior to acceptance of the Consignment at the predefined Clients’ collection point.
1.7 The Carrier reserves the right to make an Identity Check with the Client prior to accepting any shipments into the Carriers’ network.
1.8 The Carrier will undertake to keep to the defined schedules of transportation where it is reasonably practical to do so.
1.9 The Carrier is not liable for any claims regarding consignments that are handed to the Carrier in an incomplete state.
1.10 The Carrier aims to hand over all consignments to the client in the way they were provided to the Carrier.
Section 2)
2.1 The Carrier will only accept the following consignments for delivery in accordance with the CoC unless otherwise agreed with the client in a special waiver document.
2.2 All Shipments:
2.2.1 Consignments must not exceed a value of £2,000
2.2.2 The most restrictive weight and dimension requirements will apply to the entire transportation of the shipment where a mixture of Providers are used.
2.2.3 Consignments must not contain goods which are prohibited for transportation by the Carrier or it’s Provider(s).
2.2.4 The Client must ensure that any necessary documentation provided by the Carrier is completed and accompanies the consignment.
2.2.5 The Client must ensure that the consignment is suitably packaged and poses no risk of damage or injury to persons and/or property.
2.3 Consignments must conform to the following weight and dimension restrictions unless otherwise agreed for:
2.3.1 Air Transportation:
2.3.1.1 Maximum Weight: 32 KG
2.3.1.2 Maximum Dimensions: 80 cm x 70 cm x 40cm
2.3.2 Rail Transportation:
2.3.2.1 Maximum Weight: 30 KG
2.3.2.2 Maximum Dimensions: 80 cm x 70 cm x 30cm
2.4 The Carrier reserves the right to charge an additional fee for any consignment that exceeds the weight and dimension requirements. This will be agreed during the procurement process.
2.5 The Carrier is permitted to pass on to the Client any charges that are incurred by the Carrier from the Provider(s) as a result of the shipment exceeding the permitted weight and dimensions.
2.6 The Carrier reserves the right to reject any consignment that contains goods that are prohibited under the following conditions, rules and regulations:
2.6.1 IATA Regulations
2.6.2 ICAO Regulations
2.6.3 The Carriers’ prohibited goods list
2.6.4 Providers’ Conditions of Carriage
2.6.5 Goods deemed by the Carrier and/or Provider to be Dangerous
2.6.6 Goods that violate any applicable laws (Including Laws of a Country that are both the origin, destination and/or transit points)
2.6.7 Consignments that are improperly packaged or are likely to cause damage, injury or other negative aspects to persons or property.
2.7 The Carrier reserves the right to abandon, alter, postpone or reject delivery of a consignment where it is found that the consignment contains any goods that violate this Section.
2.8 The Carrier reserves the right to reject any future delivery requests from clients that have been found to have previously violated this section regardless of whether this was a result of an accident, negligence and/or was deliberate.
2.9 The Client is fully responsible for any damages, delays, penalties and/or legal matters that arise because of a breach of this Section. A client indemnifies and holds the Carrier blameless for any claims by third parties including any costs incurred by the Carrier to mount a legal defence in a Court of Law.
Section 3)
3.1 Charges to the Client shall be based on the agreed sum for delivery with the client prior to the commencement of the delivery process.
3.2 The Carrier is also permitted to charge the customer any applicable fee within the Carriers fee schedule (available upon request of the Client) upon a completed procurement process.
3.3 Payment terms are Net fifteen (15) days as of the date of invoice unless otherwise agreed.
3.4 The Customer may offset the invoice in the absence of a Credit Note issued by the Carrier only against debts that are legally enforceable and/or undisputed by the Carrier.
3.5 The Customer shall submit any claims, complaints or disputes in writing to the address stated in the Contract documents within 14 days of the invoice date. After which the Invoice will be deemed to have been served and fully received unless otherwise proven.
3.6 The Client is fully responsible for all Import and Export Duties and Taxes incurred by the Carrier.
3.7 The Client is fully responsible for all costs incurred (including those charged by a Provider) by the carrier that arise from late handover of the consignment to the Carrier. In addition, the Carrier may charge any reasonable fee to the Client as set out in the Carriers Fee Schedule.
3.8 The Carrier may charge the client any expenses incurred from delays for events including, but not limited to:
3.8.1 Acts of God
3.8.2 Civil Unrest
3.8.3 Customs Checks
3.8.4 Force Majeure
3.8.5 Port or Station Closures
3.8.6 Security Checks
3.8.7 Strikes
3.8.8 Terrorism
3.8.9 War
3.8.10 Weather
3.9 The Carrier reserves the right to seize any future shipments as a lien in the event of non payment by the Client for previous services rendered by the Carrier. The Carrier may then sell off the shipment at auction in the event that the default by the client remains. In such cases a notice period not exceeding 2 weeks of the defaulted invoice date will be issued by the carrier.
Section 4)
4.1 The Carrier shall pick up and deliver a shipment to any Street Address or Location specified on the Waybill.
4.2 The Carrier will not deliver any shipments to undefined locations including but not limited to: Post Boxes unless otherwise agreed and signed off by the Client.
4.3 A signature for the purposes of Proof of Delivery and Identification must be provided to the Carrier during the delivery process. A copy of the completed Proof of Delivery will be provided to the Client as soon as is reasonably practical.
4.4 The Carrier will provide the Client a signed copy of the proof of delivery document and where reasonably practical the name of the receiver and a copy of their ID.
4.5 The Carrier may deliver consignments to any: Receptionist, Postal Room Staff, Front Desk, Security Personnel or any person who the client instructs to receive delivery of the consignment.
4.6 The Client will inform the Carrier within 1 hour of a failed delivery attempt on how the Carrier is to proceed in the event the Carrier cannot deliver the consignment. In the event the Client exceeds this 1 Hour Deadline, the Client is responsible for any costs incurred by the Carrier whilst they are waiting for further instructions from the Client as per the fee schedule.
4.7 In the event the Client does not advise the Carrier on how to proceed during a failed delivery attempt. The Carrier reserves the right to decide an appropriate course of action after waiting a reasonable time limit no less than 1 hour. The Carrier will keep the interests of the Client at the forefront of their decision.
4.8 In the event the carrier cannot deliver the consignment, no instructions are received from the client and a period no smaller than 24 Hours has elapsed. The Carrier reserves the right to abandon delivery and return to base. In such an event the Client is still liable for all services rendered and any reasonable costs incurred by the Carrier. The Client remains liable for all fees incurred as set out in the fee schedule. Furthermore, the Client is also responsible for any costs incurred by the Carrier during the returns process.
4.9 In the event a delivery is aborted due to no contact from the client. The Carrier will store the consignment and make reasonable attempts to return the consignment to the client. The Client is responsible for storage fees as per the carriers’ fee schedule.
4.10 Should the Carrier be unable to return a consignment to the client for any reason, the carrier reserves the right to sell off or dispose of the consignment as the Carrier deems appropriate. The Client will be responsible for any costs incurred as per the fee schedule.
4.11 The Carrier and/or their Agent(s) reserve the right to refuse to accept, reject, delay, postpone, hold or return a consignment if in their belief it is likely to cause Damage, Injury, Loss and/or Negative Aspects to any person(s) or property or the consignment violates local or international laws.
4.12 The Carrier will organise transportation of the consignment with the selected or appropriate providers on the most appropriate schedule. In the event that the carrier cannot use or reach the booked provider(s) service(s), for any reason (excluding gross negligence on the part of the Carrier), the Client is liable for any additional costs incurred by the carrier to complete the delivery process.
Section 5)
5.1 The Carrier and/or their Agent(s) may, without any liability: Alter, Continue, Cancel, Delay, Reject or Postpone any delivery of a consignment due to any event beyond the carrier and/or agent(s) control. Such events include but are not limited to:
5.1.1 Acts of God
5.1.2 Civil Unrest
5.1.3 Customs Inspection
5.1.4 Force Majeure
5.1.5 Law Enforcement Activities
5.1.6 Pandemics
5.1.7 Political Events
5.1.8 Port or Station Closures
5.1.9 Protests
5.1.10 Security Checks
5.1.11 Strikes
5.1.12 Terrorism
5.1.13 Threat to the safety of the carrier and/or their agent(s)
5.1.14 Transport provider delays and/or cancellations
5.1.15 War
5.1.16 Weather
5.2 In the event that Section 5 Clause 1 is relied upon. It does not alter liability on the part of the carrier whether the event occurred or not, was only threatened to occur, was pure speculation or indirectly affected the delivery process.
5.3 The Carrier and/or their Agents) reserves the right to store any consignment in a secure location during the delivery process if the agent deems this appropriate (e.g failed delivery attempts).
5.4 During the transportation process. It may be necessary for the carrier and/or their agent(s) to hand over the consignment for inspection by customs and immigration authorities, security personnel and/or law enforcement. The Carrier is not liable whatsoever for any damages that occur as a result of these inspections.
5.5 During the transportation process. It may be necessary for the carrier and/or their agent(s) to hand over the consignment for an X-Ray screening. The Carrier is not liable for any damages to radiosensitive goods that may occur during this process.
5.6 The Client will notify the Carrier if the consignment contains radiosensitive goods that should not be passed through an X-Ray machine. In such a case special arrangements will need to be made.
5.7 The Carrier is not responsible for any claims arising from the client in the event a consignment is stolen. In the event a consignment is stolen, a police or law enforcement report will be immediately made by the carrier and provided to the client.
5.8 The Carrier is not responsible for any claims arising from the client in the event a consignment is seized by a governing body such as Law Enforcement or Customs Authorities. In the event a consignment is seized or bonded, the carrier will obtain a receipt where reasonably practical and provide this to the client.
Section 6)
6.1 The Client shall comply with all national and international law and regulations relevant to the consignment. This includes but is not limited to the country of departure, country of destination and all countries of transit where applicable.
6.2 The Client shall follow all requirements for appropriate packaging, documentation and transportation guidelines appropriate for the shipment. Furthermore, the client undertakes to ensure no goods on the Carriers prohibited goods list entire the Carriers network.
6.3 The Client agrees to be charged by the carrier for any duty and taxes imposed by the destination and transit countries Customs Authorities for the consignment. This includes but is not limited to: fines and penalties for any reason.
6.4 The Client shall ensure the Carrier receives and is covered by any export documents, permits or licenses for the exportation of goods where necessary. The client agrees to indemnify the carrier for any inconsistences with export documents, permits and/or licensing in this regard.
6.5 The Carrier is not responsible for any consignments that are lawfully seized or bonded by agencies such as: Customs and Immigration Authorities, Governmental Bodies, Security Personnel, Loss Prevention and Law Enforcement.
Section 7)
7.1 Without exclusion of all other terms of the contract, the Client shall ensure the following:
7.1.1 The selected mode of transportation is appropriate for the client
7.1.2 The client is satisfied with the estimated delivery lead times
7.1.3 Compliance with the prohibited goods lists
7.1.4 Packaging is safe and appropriate for any shipments and selected transportation methods
7.1.5 All accompanying documentation such as customs invoices are presented and correctly completed with special attention paid to pickup and destination addresses
7.1.6 The Carrier is notified of any safety issues no matter how trivial
7.1.7 The Carrier is notified promptly of any potential transportation issues or delays that may occur and become known to the client
7.1.8 The Client has complied with all appropriate laws and regulations
7.2 The Client shall be liable for any and all damages that result from non compliance of Section 7 regardless of whether or not the client is at fault.
Section 9)
9.1 The Carriers liability shall be limited to the maximum amount set out for the circumstances governed by either the Warsaw Convention or Montreal Convention unless otherwise agreed with the client.
9.2 The liability to the client by the carrier shall be limited to reasonable and foreseeable losses and shall not exceed £2,000. This limitation shall not apply in the case the Carrier was culpable in acts that endangered life, caused bodily injury or other health concerns. The limitation will also be waived in the event that the carrier was intentionally grossly negligent and significantly breached it’s material contractual obligations.
9.3 The carrier will not accept any claims for liability for events beyond it’s control, including but not limited to:
9.3.1 Acts of God
9.3.2 Civil Unrest
9.3.3 Customs Inspection
9.3.4 Force Majeure
9.3.5 Law Enforcement Activities
9.3.6 Pandemics
9.3.7 Political Events
9.3.8 Port or Station Closures
9.3.9 Protests
9.3.10 Security Checks
9.3.11 Strikes
9.3.12 Terrorism
9.3.13 Threat to the safety of the carrier and/or their agent(s)
9.3.14 Transport provider delays and/or cancellations
9.3.15 War
9.3.16 Weather
Section 10)
10.1 The consignment shall be deemed to be delivered, in proper condition as per the terms of the procurement process if accepted unconditionally by the client unless proven otherwise.
10.2 All claims for damage to goods shall be adequately described and particularised using the “Damage to Consignment Form” along with photographic evidence. This must include an estimate or actual cost of the damage caused and/or costs of the repair or replacement. Speculative claims or claims where the appropriate forms and evidence are not completed will automatically be rejected.
Section 11)
11.1 International Communitysignments Ltd registered company number: 13522610 in England and Wales. The carrier and the client submit to the exclusive jurisdiction of the Courts of England and Wales, United Kingdom for claims raised under the contract regardless of the clients domiciled place of business or residence.
Section 12)
12.1 If any part of these terms becomes void or is unenforceable, the remaining terms of the contract will still continue to be enforced.
12.2 Where a dispute of these terms occurs because of a language translation. The original English intention and translation of the term shall be relied upon with regards to any disputes that occur.
International Communitysignments Ltd
Unit 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom or by E-Mail: hello@communitysignments.com
Signed by: __________________________________________
Dominic J. McKeown
Director
For and on behalf of International Communitysignments Ltd
Date of these Terms and Conditions: 14/11/2024
Version 1.1
